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Service department reach 20 top scores on customer feedback survey

Service department reach 20 top scores on customer feedback survey


Our service team have reached 20 top scores on our Net Promoter Score survey that we send out to customers to benchmark our level of service and quality of product.

At Penny Hydraulics we work hard to find out if we are providing a high-quality product and service to our customer. We use a system called the Net Promoter Score to benchmark ourselves against other companies in similar industries. 

Our service team are the first department to reach 20 10/10 feedback scores. Which is a fantastic achievement! 

To list every bit of feedback would be a bit much, but we couldn't resist sharing a few snippets:

"The Engineer Neil, could not have been more helpful, he explained everything he was going to do and was very courteous and polite."


"Your company attitude towards customers is first class along with the service and supply over 20 years"

Alan Blackburn, Adlib

"Very friendly service by Adam. He made sure he fitted in with our busy schedule."

Maria, Pye London Limited

"Raymond always provides a good service. Gives me a call prior to site arrival to give me an ETA. Always friendly and talkative."

Tom Quinn, NW Total

Your engineer Chris stone was very professional from the initial courtesy call to the signing out of our premises, he took his time to inspect thoroughly and replaced any part from his well-stocked van. when asked why some parts needed to be replaced he took the time to explain why.

Neville Dennis, Linde

We are proud of the responses that we have from our customers and of our service team for performing so well in the survey!

Below is our Net Promoter Score:

Penny Hydraulics is 31 points higher than other manufacturing companies - a huge gap. If you are looking for a lifting solution or service make sure you get in touch!

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What our customers say

TCG Management
TCG Management
"Very professional and knowledgeable gentleman, I’m more than happy with the service provided."
Wiegel Transport Equipment
Wiegel Transport Equipment
"Penny Hydraulics has been a supplier for Wiegel Transport Equipment for many years, they are a family owned business and so are we. This reflects in quick communication and solid answers needed for markets that we serve and the solutions they are creating. As their overseas distribution partner it results in content Penny customers in Western Europe."
Joy Mining
Joy Mining
"They are unfailingly polite to deal with and provide me and my team with an excellent service for which we are very grateful. "
Out of Eden
Out of Eden
"The lift we purchased is working well. Thanks for getting the work planned and completed on schedule."

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